Shipping and Returns

Goods Damaged in Transit

While all care is taken when packing and shipping orders, Piacosmetics will not exchange or refund goods unless they were damaged or faulty when received.

Please note that we are unable to accept returns on any 'wet products' as we have no way to ensure that they are un-contaminated.  

If you wish to return goods you must contact Piacosmetics on email sales@piacosmetics.com.au immediately and return the goods within 7 days of notification.

It is your obligation to pack returned products satisfactorily so that they arrive back with all seals intact.

Sorry we cannot refund freight charges on delivery and return of goods and all returns must be with in 7 days of purchase.

Piacosmetics will organise a replacement once the damaged/faulty goods are received.

Stock

Whilst we always try to stock ample levels of all items we do sometimes become out of stock of some products. In this case you will be notified by phone or email.

Liability

At the time of ordering, it is your obligation to enter the correct delivery address details. If you are having your parcel delivered to a business address, you must include the company name. Should you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense. We will not accept liability for any loss or damage during delivery or arising from a late delivery as this is handled by Australia Post.

Orders can take up to a maximum of 7 days for delivery although we always endeavour to get it to you quicker if possible. We always do our best to provide products on time to our customers. In the event that delivery is delayed you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancel your order.

We will not accept liability for any loss or damage arising from items stolen, lost or damaged after delivery has taken place. We will always endeavour to follow up any missing or lost parcels with Australia Post on your behalf and do everything in our power to rectify the situation. 

METHOD OF REFUNDS

Piacosmetics will refund you by Direct Debit only. Credit card processing fees and delivery costs will be subtracted from the total refund amount.

Shipping Information

All shipping is carried out through Australia Post. If you are not home at the time of delivery, your parcel will be taken to the nearest Post Office for collection. Parcels will be delivered on weekdays only; we are unable to deliver on a weekend.

We understand that many people are not home during business hours, and in that case suggest having your order sent to a business address.

Shipping is a charged at a flat rate per order no matter where you live in Australia. Current postage prices are listed below:


Shipping method

Delivery
Time

Price (in AUD)

Notes

Overnight Express Delivery
sent overnight on the next business day.

Overnight
Delivery


Normally $11.00 Flat Rate

For overnight delivery you must place your order before 1.00pm AEST.

Standard Delivery

2-5 
business 
days

$7.50 flat rate

Delivered anywhere in Australia. If you live in a rural area you may experience a slightly longer delivery time.

Shipping - International

No shipping for Intrenational.

Order Cancellation

To cancel and order contact Piacosmetics on email sales@piacosmetics.com.au immediately.